PAYMYPARK HELP

PayMyPark is currently available in at :

Yes and you can download them from the Google Play store and the App Store

No. PayMyPark is a service provided to help you pay for parking in certain locations. PayMyPark uses data provided by councils to provide you with the option to park however, All signs and directions at the parking space override PayMyPark. For more read our Terms & Conditions.

Registering is free, however you will need a credit card/internet banking to buy parking.
Click here to register

Your password must be at least 6 characters long and included a number and an uppercase letter.

When you close your account, your account is deactivated for 90 days. You may log in anytime during that 90 days and your account will automatically be reactivated. After 90 days any remaining funds on your account will be forfeited to us according to our Terms and Conditions.

Please see our Terms & Conditions, and a copy of our privacy policy can be found here

Yes, we have developed PayMyPark as a multi user system so that you can be logged in on multiple devices at once. That means that multiple people can share the same account. It is up to the account holder to manage their account and any transactions associated with the account.

You can change your email address from the Settings screen in the app.



You can change your email address by logging into the web site PayMyPark
Go to 'My Account', 'Account Details'

You can delete old vehicles in the Android app by going to 'My Vehicles', and select-and-hold on the plate, and it will prompt you to delete it.
On the iPhone you have to slide the plate.
Alternatively, you can login to the website PayMyPark and go to 'My Account', 'My Vehicles'

No, notifications only work on the apps for Android and iPhone.

Start-Stop only charges you for the amount of parking you use. You must have an account balance to use Start-Stop and your account balance must have enough funds to cover the minimum charge. PayMyPark will deduct the total amount of money required for your parking when you press "Start" and reserve that balance until you press "Stop". You will then be refunded any unused funds. If you do not stop your parking by end of day, you will not receive any refund.

Start-Stop has a minimum time limit that you will be charged for.

That depends on where you want to park. Some locations like New Plymouth have bays, others like Tauranga have areas and coupons and some places have a mixture of all three.

Yes, go to your parking history on the website and you can view a receipt for any parking that has closed (Start-stop is not included if it is still currently active).

To purchase parking via an organisation, you must first be part of that organisation (If you aren't, contact your organisation administrator or create an organisation yourself) and that organisation must have the vehicle you are using added as part of their vehicles.

Click here to download PayMyPark Organisation Guide

Free parking is applied when you select the vehicle to be paid for, which is the second screen of the purchase flow.
If your vehicle has already used a portion of the free minutes for the area or zone you are parking in within the current day, the free minutes applied will be reduced accordingly.

Councils currently offering free parking in PayMyPark are Nelson, Marlborough, Invercargill, Hamilton
Please check with the relevant council for information regarding how much free parking is available, and for which parking areas it applies.
Screen shots showing both a cost reduced, and a $0 value transaction are included below.


Using free parking ($0 value transaction)



Parking longer than your free period (cost reduced transaction)

You can download receipts using the 'History' menu option.




To select a larger date window you can click on the calendar icon on the top right

You might not receive the receipt of your purchase because the 'Send Receipt' slider is turned off.

PayMyPark uses WindCave to handle all credit card transactions. To read their policy click here.

Internet Banking (Account2Account) lets you top up your PayMyPark account directly from your bank account via online banking.

Please contact us with the details about your transaction.

No. Start-stop will credit your account with any remaining money when you press stop but it is up to you to make sure you have chosen the correct options when parking.

Once you are logged in to your account, you can add a new credit card while making a parking purchase or doing a top-up on your account. There is a 'slider' which lets you 'Save' your credit card for future use.

The service provision fee reflect the costs of running our business & providing the service.
These include app development, support, data centres / office space, etc.
The transaction fees reflect the payment processing & merchant fees levied by our bank & payment providers. These are passed on at cost.
We are independent of the councils in which we operate, and the cost of parking purchased through our system is paid to them

If you've found a technical issue, it's best you contact us with as much detail as you can about the problem. You can also email us directly at info@paymypark.com

Currently we only support Android & iPhone apps. We do not have plans to roll out to other devices at this stage. If you have another device, you can use the website.

If you wish to delete a saved card from your account, please follow the below steps:

WEBSITE
1) Once you are logged in, click on "My Account" from the Top menu.
2) You should now see a section with the list of cards you have saved in your account.
3) If you wish to delete any card, just click the delete button in front of that particular card.



ANDROID
1) Login to the Pay My Park application
2) Select the settings icon in the top left hand corner.
3) Select the ‘Settings’ option.
4) Select the ‘Credit Card’ option.
5) Remove the card by pressing delete.



IOS
1) Login to the Pay My Park application.
2) Select the settings icon in the top left hand corner.
3) Select the ‘Settings’ option.
4) Select the ‘Credit Card’ option.
5) Remove the card by pressing delete.