PAYMYPARK HELP

PayMyPark is a simple and easy to use parking payment system. While PayMyPark is available to anyone to register or download the apps, you must be in one of our locations to purchase parking.

While we've designed the system to be simple to use, you may have a few questions about features or functionality of PayMyPark. Hopefully you'll find some answers here.


PayMyPark Top up Fee Structure



Frequently Asked Questions

About PayMyPark


Where is PayMyPark available?

PayMyPark is currently available in , , , , , New Zealand.

Are the apps free?

Yes and you can download them from the Google Play store and the App Store

If I use the App am I automatically safe from being ticketed?

No. PayMyPark is a service provided to help you pay for parking in certain locations. PayMyPark uses data provided by councils to provide you with the option to park however, All signs and directions at the parking space overide PayMyPark. For more read our Terms & Conditions.


Account & Registering


How do I register and is it free?

Registering is free, however you will need a credit card/internet banking to buy parking.
Click here to register

How long does my Password need to be?

Your password must be at least 6 characters long and included a number and an uppercase letter.

What happens when I close my account?

When you close your account, your account is deactivated for 90 days. You may log in anytime during that 90 days and your account will automatically be reactivated. After 90 days any remaining funds on your account will be forfieted to us according to our Terms and Conditions.

How is my privacy protected?

we have Terms & Conditions that includes how we protect your privacy.

Can I share my account?

Yes, we have developed PayMyPark as a multi user system so that you can be logged in on multiple devices at once. That means that multiple people can share the same account. It is up to the account holder to manage their account and any transactions associated with the account.


Parking


Will I get notifications on the website?

No, notifications only work on the apps for Android and iPhone.

How does Start-Stop parking work?

Start-Stop only charges you for the amount of parking you use. You must have an account balance to use Start-Stop and your account balance must have enough funds to park until end of day. PayMyPark will deduct the total amount of money required for your parking when you press "Start" and reserve that balance untill you press "Stop". You will then be refunded any unused funds. If you do not stop your parking by end of day, you will not receive any refund.

Start-Stop has a minimum time limit that you will be charged for.

What parking can I buy?

That depends on where you want to park. Some locations like New Plymouth have bays, others like Tauranga have areas and coupons and some places have a mixture of all three.

I forgot to print a receipt/email myself one, can I get a new one?

Yes, go to your parking history and you can view a receipt for any parking that has closed (Start-stop is not included if it is still currently active).

How do I park & pay using an organisation?

To purchase parking via an organisation, you must first be part of that organisation (If you aren't, contact your organisation administrator or create an organisation yourself) and that organisation must have the vehicle you are using added as part of their vehicles.


Finances


Our Top Up Fee Structure
Topping up a PayMyPark account via credit card Fee Total paid
$10 $1.02 $11.02
$20 $1.82 $21.82
$50 $4.22 $54.22
$100 $7.22 $107.22
Topping up a PayMyPark account via Internet banking Fee Total paid
$10 $0.60 $10.60
$20 $1.20 $21.20
$50 $3.00 $53.00
$100 $5.00 $105.00
Are my credit card details secure?

PayMyPark uses Paymyent Express (DPS) to handle all credit card transactions. To read their policy click here.

What is Internet Banking?

Internet Banking (or Account2Account) lets you top up your PayMyPark account directly from your bank account via online banking.

I have a financial problem, who do I contact?

Please contact us with the details about your transaction.

Can I get a refund?

No. Start-stop will credit your account with any remaining money when you press stop but it is up to you to make sure you have choosen the correct options when parking.


Technical


I have a technical problem, who do I contact?

If you've found a technical issue, it's best you contact us with as much detail as you can about the problem. You can also email us directly at info@paymypark.com

When will PayMyPark be avaliable on other devices?

Currently we only support Android & iPhone apps. We do not have plans to roll out to other devices at this stage. If you have another device, you can use the website.


Contact us


Email PayMyPark at info@paymypark.com or click here to send us a message.

Last updated: 17 February 2016